Who We are
Opus Employer Engagement Services Ltd, a company incorporated and registered in England and Wales under company number 10257293. Registered Office: 12 Payton Street, Stratford upon Avon, Warwickshire, CV37 6UA, United Kingdom (from now on referred to as “Opus Employer Engagement Services Ltd” or “Opus / Ductu”, or as “We” and related words such as “Us” and “Our”).
Data Protection Officer, 1 Wheeley Ridge, Wheeley Road, Alvechurch, Birmingham B48 7DD
Information We collect
In operating Our Website We may collect and process the following data about You:
- Details of Your visits to Our Website and the resources that You access including, but not limited to: traffic data, location data, weblog statistics and other communication data
- Information that You provide by filling in the Enquiry Form on Our Website
- Information provided to Us when You communicate with Us for any reason
- Information you provide by filling out the Free Ductu Taster Pack Form on Our Website. We may collect and process the following data about you that you provide. This information will include, but may not be limited to; your name, email address and job title.
Third Party Services that We use on Our site that may set cookies to gather the above information include:
- Google Analytics/Tag Manager
We use Google Analytics to monitor usage of the Website. Google Analytics collects information anonymously. It reports Website trends without identifying individual visitors.
We use Mailchimp and Google Tag Manager to collect information about visitor behaviour on Our Website that can help Us identify You as a visitor. This tracks Website movement, behaviour statistics and location. We may use this information to contact You for marketing purposes.
We have no control over how Your information is processed by third parties such as Google. Please read the privacy packages of the provider to understand how Your information may be used by these Third Parties.
Also, some videos embedded in Our pages use a cookie to anonymously gather statistics on how You got there and what videos You visited.
How We use the information that We collect
We may use the information that We collect from You for the following purposes:
- To communicate with You if it is necessary for Our legitimate business interests if these are not overridden by Your own rights and interests
- Where We need to comply with a legal or regulatory obligations
- To provide You with information requested from us relating to Our products or services and to provide information on other products which We feel may be of interest to You if You have consented to receive such information
- For the continued improvement of Our products and services
- To improve the Website and customise it according to Your preferences
- To occasionally contact You by email, mail or telephone for market research purposes
If You have not informed Us that You do not wish to receive further information from Opus Employer Engagement Services Ltd / Opus / Ductu, We may send You direct mail. If You do not wish to receive further emails, post or telephone calls please contact firstname.lastname@example.org
Opus Employer Engagement Services Ltd / Opus / Ductu has implemented technologies and policies with the objective of protecting Your privacy from unauthorised access and improper use and will update these measures as appropriate and as new technologies become available. All Our data is held securely at data centres in the UK that are staffed 24 hours a day, every day of the year, with extensive physical security measures, including strict access control and CCTV. All personal data is supplied through controlled processes that are protected by appropriate measures, including encryption and servers are monitored 24/7.
Links to other websites
Please note that the Website may contain links to other websites (“Third Party Websites”). Once You have used these links to leave the Website, We do not have any control over the website You land on. For this reason, We cannot be responsible for the protection and privacy of any information that You provide whilst visiting Third Party Websites and Third Party Websites are not governed by this Policy.
Do You have to provide Your personal data?
You do not have to provide Your personal details but if You do not supply Your business contact details We may be unable to answer Your enquiry.
Access to information
The General Data Protection Regulation (GDPR) gives You the right to access the information that We hold about You. In most situations, any demand for access will not be charged for but should the request be manifestly unfounded or excessive We reserve the right to charge a reasonable fee for the administrative cost of replying to the request.
We may also charge a reasonable fee for the resupply of already provided information under a previous request.
Should You wish to receive details that We hold about You please contact the Data Protection Officer, Opus Employer Engagement Services Ltd / Ductu, 1 Wheeley Ridge, Wheeley Road, Alvechurch, Birmingham B48 7DD
How long do We keep Your data?
Your data will be held for 2 years after the last contact / interaction unless You request an update or deletion.
You have the right to:
Request correction of the personal data that We hold about You. This enables You to have any incomplete or inaccurate data We hold about You corrected, though We may need to verify the accuracy of the new data You provide to Us.
Request erasure of Your personal data. This enables You to ask Us to delete or remove personal data where there is no good reason for Us continuing to process it. You also have the right to ask Us to delete or remove Your personal data where You have successfully exercised Your right to object to processing (see below), where We may have processed Your information unlawfully or where We are required to erase Your personal data to comply with local law.
Note, however, that We may not always be able to comply with Your request of erasure for specific legal reasons which will be notified to You, if applicable, at the time of Your request.
Object to processing of Your personal data where We are relying on a legitimate interest (or those of a third party) and there is something about Your particular situation which makes You want to object to processing on this ground as You feel it impacts on Your fundamental rights and freedoms. You also have the right to object where We are processing Your personal data for direct marketing purposes. In some cases, We may demonstrate that We have compelling legitimate grounds to process Your information which override Your rights and freedoms.
Request restriction of processing of Your personal data. This enables You to ask Us to suspend the processing of Your personal data in the following scenarios: (a) if You want Us to establish the data’s accuracy; (b) where Our use of the data is unlawful but You do not want Us to erase it; (c) where You need Us to hold the data even if We no longer require it as You need it to establish, exercise or defend legal claims; or (d) You have objected to Our use of Your data but We need to verify whether We have overriding legitimate grounds to use it.
Request the transfer of Your personal data to You or to a third party. We will provide to You, or a third party You have chosen, Your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw consent at any time where We are relying on consent to process Your personal data. However, this will not affect the lawfulness of any processing carried out before You withdraw Your consent. If You withdraw Your consent, We may not be able to provide certain products or services to You. We will advise You if this is the case at the time You withdraw Your consent.
In certain circumstances, You can exercise Your right to prevent such processing by checking certain boxes on the forms We use to collect Your data.
You can also contact Our Data Protection Officer if you wish to exercise Your rights at the Data Protection Officer, Opus Employer Engagement Services / Ductu, 1 Wheeley Ridge, Wheeley Road, Alvechurch, Birmingham B48 7DD
We take any expression of dissatisfaction about the treatment of Your personal information very seriously. If You do wish to make a complaint, please contact the Data Protection Officer, Opus Employer Engagement Services / Ductu, 1 Wheeley Ridge, Wheeley Road, Alvechurch, Birmingham B48 7DD. We hope that We can resolve any query or concern You may raise about Our use of Your information.
We welcome any queries, comments or requests You may have regarding this Policy please do not hesitate to contact Us at email@example.com
If You would prefer to write to Us then Our contact address is Opus Employer Engagement Services / Ductu, 1 Wheeley Ridge, Wheeley Road, Alvechurch, Birmingham B48 7DD
Updated 11th January 2021